Shipping Policy

At South x Midwest, we take great care to ensure your order arrives swiftly and securely, bringing you closer to a luxurious self-care experience. Below you’ll find details on our shipping policies, processing times, and answers to common questions. If you need assistance with your order, our Customer Experience team is here to help.

Order Processing

All South x Midwest orders are crafted and packaged with care. Please allow 1-2 business days for order processing. You will receive a confirmation email with tracking information once your order is on its way.

Shipping Rates & Delivery Times

  • Standard Shipping:
    We offer standard domestic shipping within the U.S. on all orders. Estimated delivery times range from 3-7 business days, depending on your location.

  • Expedited Shipping:
    Expedited options are available at checkout for faster delivery. Estimated delivery times for expedited shipping range from 1-3 business days. Please note that additional charges may apply.

Lost or Delayed Orders

We understand how important it is for your South x Midwest products to arrive promptly. If you believe your order has been lost or significantly delayed, please reach out to our Customer Experience team within 7 days of the estimated delivery date. We will work with the shipping provider to locate your order and ensure it reaches you. If the package cannot be found, we’ll arrange a replacement or a refund, depending on the circumstances.

Frequently Asked Questions

  • When will my order ship?
    Orders are processed within 1-2 business days. You’ll receive a tracking email once your order ships, allowing you to monitor its progress.

  • Do you ship internationally?
    At this time, South x Midwest ships exclusively within the contingent United States. We look forward to expanding our shipping options in the future.

  • How long will it take to receive my order?
    Standard shipping typically takes 3-7 business days once your order has been processed. Expedited options are available at checkout for faster delivery.

  • What should I do if my order arrives damaged?
    If your order arrives damaged, please contact our Customer Experience team within 7 days of receiving the item. We will arrange for a replacement or refund as quickly as possible.

Our commitment to quality extends from our products to the care we put into shipping your order. If you have any additional questions, please feel free to reach out to us at Hello@sxmhandcrafted.com.